Mandatory Payment & Bank Transfer Policy

All payments for orders placed directly with SHRESHT PURE AGARBATTI must be made exclusively through RTGS (Real-Time Gross Settlement), NEFT (National Electronic Funds Transfer), or IMPS (Immediate Payment Service), as applicable.

Payment Terms

• Mandatory payment methods: RTGS, NEFT or IMPS are required for all direct orders.
• Payment instructions: Customers must obtain the official bank transfer details from our authorised representative before making a payment. Confirm the final order amount and applicable terms before initiating a transfer.
• Order processing: Orders will be processed after payment is received and verified, subject to the agreed order terms.
• Transaction confirmation: Customers should retain their bank transaction reference number or payment receipt.
• Payment issues: If an amount is debited but confirmation is pending, contact our support team with the transaction reference.
• Resolution timeframe: Please allow 24–48 hours for an initial response to payment-related enquiries. Complex cases may require additional time. Bank or payment-provider investigations may take longer.
• Banking security: Never disclose your banking password, OTP, UPI PIN or card PIN to anyone.
• Third-party marketplace purchases: Orders placed through Amazon, Flipkart or other marketplaces are subject to the payment methods and policies offered by the respective platform.

For payment assistance, contact SHRESHT PURE AGARBATTI through our official WhatsApp or email channels.

Payment Issues & Product Enquiries

If you experience any payment-related issues or have questions about a product, please contact our customer support team via WhatsApp or email. Include your order details and a brief description of the issue so we can assist you more efficiently.

Please allow 24–48 hours for our team to review your request and respond. Thank you for your patience and for choosing SHRESHT PURE AGARBATTI.